Terms & Conditions
Last updated: August 3, 2026
COMMON TERMS
Applies to all CEO Haus engagements. Read together with the Schedule for the specific service purchased.
These Terms & Agreement ("Agreement") govern the purchase of services from CEO Haus, a DBA of Spillane Bookkeeping & Payroll, LLC ("CEO Haus"). By purchasing, booking, or paying for any service, the purchaser ("Client") agrees to these Common Terms and to the Schedule applicable to the service purchased.
1. Structure of this Agreement
This Agreement consists of these Common Terms plus the Schedule for the specific service purchased. Where a Schedule conflicts with these Common Terms, the Schedule controls for that engagement.
2. No Guarantees
CEO Haus provides strategic insight, systems design, and implementation based on information supplied by Client. CEO Haus makes no guarantee regarding revenue growth, profitability, efficiency gains, time savings, operational improvements, or any specific business outcome. Results depend on Client's execution, Client's team, third-party software, and external variables outside CEO Haus's control.
3. No Professional, Legal, Tax, or Financial Advice
Services are provided for strategic and operational purposes only. CEO Haus does not provide legal, tax, investment, accounting, or other regulated professional advice as part of these services, and no bookkeeping or accounting engagement with any affiliated entity forms part of this Agreement unless separately contracted in writing. Client is responsible for engaging appropriately licensed professionals for legal, tax, or financial matters, and any decision made in reliance on the services is made at Client's sole discretion and risk.
4. Client Responsibilities
Client agrees to:
a) Provide complete, accurate, and timely information reasonably necessary to perform the services;
b) Provide access to systems, tools, and accounts reasonably necessary to perform the services, in the manner and within the timeframe requested;
c) Respond to reasonable requests for information, decisions, or approvals within five (5) business days;
d) Designate a single primary point of contact authorized to make decisions on Client's behalf.
CEO Haus is not responsible for delays, conclusions, or outcomes resulting from incomplete or inaccurate information, delayed access, or delayed Client response.
5. Delay Caused by Client
If Client fails to provide access, information, decisions, or approvals within the timeframes above, CEO Haus may pause the engagement and reschedule remaining work based on then-current availability. Timelines stated in any Schedule are extended day-for-day by any period of Client delay.
If Client is unresponsive for thirty (30) consecutive days, CEO Haus may treat the engagement as suspended. Work may be resumed within ninety (90) days of suspension subject to availability. After ninety (90) days, CEO Haus may treat the engagement as complete and closed, and no refund is due.
6. Account Access, Credentials & Security
Where Client grants CEO Haus access to software, accounts, or data:
a) Client represents it has the authority to grant such access;
b) Access will be used solely to perform the services;
c) Credentials will be handled with reasonable care and stored in a password manager, never in plain text;
d) Client is responsible for revoking access upon completion of the engagement, and CEO Haus will confirm in writing when its access is no longer required;
e) Client remains responsible for maintaining its own backups. CEO Haus is not liable for data loss arising from third-party platforms, Client's own configuration, or actions taken by Client or Client's team.
7. Third-Party Software
Services may involve third-party platforms including but not limited to Notion, n8n, Zapier, Make, Slack, Google Workspace, and similar tools. CEO Haus does not control and is not responsible for:
a) Third-party pricing, plan changes, or subscription costs, which are Client's sole responsibility;
b) Outages, deprecations, API changes, rate limits, or feature removals;
c) Third-party terms of service, data handling, or security practices;
d) Any rebuild required as a result of a third-party platform change after delivery, which constitutes new work and may be quoted separately.
8. Intellectual Property
CEO Haus IP. All frameworks, methodologies, scoring systems, templates, prompts, automation logic patterns, documentation formats, and proprietary materials developed or used by CEO Haus remain the exclusive property of CEO Haus, including where customized for Client. Client receives a non-exclusive, non-transferable, perpetual license to use these materials for Client's internal business operations only.
Client Deliverables. Upon receipt of payment in full, Client owns the specific configurations, workspaces, workflows, and documentation built for Client within Client's own accounts.
Restrictions. Client may not reproduce, distribute, resell, license, publish, or use CEO Haus materials for commercial instruction, training, or as the basis of a competing service, without prior written consent.
Client IP. Client retains all rights in Client's own data, content, brand assets, and business information. CEO Haus claims no ownership over these.
9. Confidentiality
Each party agrees to treat the other's non-public business information as confidential and not to disclose it without written consent, except where disclosure is required by law or to a professional adviser bound by equivalent confidentiality obligations. This obligation survives termination of this Agreement by three (3) years.
10. Portfolio & Testimonial Rights
CEO Haus may reference the engagement in general terms — the type of business, the nature of the work performed, and non-identifying results — in marketing materials, case studies, and its portfolio.
CEO Haus will not disclose Client's name, brand, screenshots, or specific financial figures without Client's prior written consent. Client may opt out of all general references by notifying CEO Haus in writing at any time.
Where Client voluntarily provides a testimonial or review, CEO Haus may use it in marketing in perpetuity, with attribution as provided by Client.
11. Recording
Live sessions may be recorded for Client's benefit and for CEO Haus's internal reference. Client consents to recording by attending. Recordings are shared with Client and are subject to the same confidentiality and IP terms as all other materials. Client may request no recording be made by notifying CEO Haus before the session begins.
12. Payment
Payment terms are set out in the applicable Schedule. Unless stated otherwise:
a) Payment is due in full at the time of booking;
b) CEO Haus is not obligated to begin or continue work while any payment is outstanding;
c) Payments more than seven (7) days late may incur a late fee of 1.5% per month or the maximum permitted by law, whichever is lower;
d) Client is responsible for any bank, processor, or currency conversion fees.
13. Refunds
Due to the strategic and intellectual nature of the services and the immediate allocation of time, capacity, and resources upon booking, all sales are final and no refunds will be issued. This includes engagements suspended or closed under Section 5.
14. Credit Toward Subsequent Engagements
CEO Haus offers a credit that allows Client to apply the amount paid for one service against the price of the next service in the sequence, subject to the following:
a) Eligible progressions. The fee paid for the Systems Audit may be credited against the Solo Build. The fee paid for the Solo Build may be credited against the Systems Overhaul. The Systems Fix is a standalone service and does not carry a credit.
b) One step only. Credits apply to the immediately following service only and are not cumulative. Client may not stack the Systems Audit credit and the Solo Build credit against a single subsequent engagement.
c) Ninety-day window. The credit must be redeemed within ninety (90) days of the delivery date of the service that generated it. Delivery date means the date the report, build, or final deliverable was provided to Client — not the date of purchase.
d) Redemption. The credit is applied at the time the subsequent engagement is contracted and paid for. A credit is redeemed when a signed agreement and first payment for the subsequent service are received within the window.
e) Non-transferable. Credits have no cash value, are not refundable, cannot be exchanged for a discount on any other service, and may not be transferred, sold, or assigned to another party or entity.
f) Pricing. The credit is applied against CEO Haus's then-current price for the subsequent service. CEO Haus does not guarantee that pricing will remain unchanged during the credit window.
g) Expiry. Credits not redeemed within ninety (90) days expire automatically with no further obligation on CEO Haus. Extensions are at CEO Haus's sole discretion and must be agreed in writing.
15. Scheduling, Rescheduling & No-Shows
a) Sessions may be rescheduled without charge with at least forty-eight (48) hours' notice.
b) Rescheduling with less than forty-eight (48) hours' notice may be accommodated at CEO Haus's discretion and is limited to one occasion per engagement.
c) Failure to attend a scheduled session without notice ("no-show"), or cancellation with less than twenty-four (24) hours' notice, forfeits that session. The session is deemed delivered and no refund or reschedule is due.
d) Client arriving more than fifteen (15) minutes late may forfeit the session at CEO Haus's discretion. Sessions will not be extended to compensate for late arrival.
16. Scope Changes & Additional Work
Any work outside the scope described in the applicable Schedule constitutes new work. CEO Haus will identify out-of-scope requests in writing and provide a quote before proceeding. No out-of-scope work will be performed without Client's written approval.
17. Communication
Ordinary communication takes place by email or through the agreed project channel during CEO Haus's standard business hours, Monday through Friday. CEO Haus aims to respond within one (1) business day. CEO Haus does not provide emergency, on-call, or out-of-hours support unless separately contracted.
18. Termination
By Client. Client may terminate an engagement at any time by written notice. Fees paid are non-refundable and any remaining scheduled payments for work already performed or capacity already reserved remain due.
By CEO Haus. CEO Haus may terminate this Agreement immediately on written notice where Client:
a) Fails to pay amounts due; b) Breaches a material term of this Agreement; c) Provides false or materially misleading information; d) Engages in abusive, harassing, or discriminatory conduct toward CEO Haus or its contractors.
Where CEO Haus terminates under (b), (c), or (d), no refund is due. Where CEO Haus terminates for any other reason, Client receives a pro-rata refund for work not yet performed.
19. Chargebacks & Payment Disputes
Client agrees to contact CEO Haus in writing and allow ten (10) business days for good-faith resolution before initiating any chargeback or payment dispute. Initiating a chargeback without first doing so constitutes a material breach of this Agreement.
Client remains responsible for all fees, processor charges, collection costs, and reasonable attorneys' fees incurred by CEO Haus in responding to an improper chargeback. CEO Haus may suspend all services and revoke all licenses granted under Section 8 immediately upon a chargeback being filed.
20. Limitation of Liability
To the maximum extent permitted by law, CEO Haus shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including lost profits, lost revenue, lost data, or business interruption, arising out of or related to the services, regardless of the theory of liability and even if advised of the possibility of such damages.
CEO Haus's total aggregate liability arising out of or related to this Agreement shall not exceed the total amount paid by Client to CEO Haus under the applicable Schedule in the twelve (12) months preceding the claim.
21. Indemnification
Client agrees to indemnify and hold harmless CEO Haus from any claim, loss, or expense arising from: (a) Client's use of deliverables in a manner inconsistent with this Agreement; (b) Client's breach of any third-party terms of service; (c) inaccurate or unlawful data supplied by Client; or (d) Client's employment, contractor, tax, or regulatory obligations.
22. Non-Disparagement
Neither party will publish or communicate false, misleading, or defamatory statements about the other. Nothing in this clause restricts either party from providing truthful reviews, honest opinions, or good-faith feedback, or from making any disclosure required by law.
23. Non-Solicitation
During the engagement and for twelve (12) months after, Client agrees not to directly solicit for employment or contract any contractor or team member introduced by CEO Haus, without CEO Haus's prior written consent.
24. Force Majeure
Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including illness, natural disaster, war, civil unrest, labor disruption, government action, power or internet failure, or widespread third-party platform outage. The affected party will notify the other promptly and timelines will be extended accordingly.
25. Independent Contractor
CEO Haus is an independent contractor. Nothing in this Agreement creates an employment, partnership, joint venture, or agency relationship. CEO Haus is responsible for its own taxes, insurance, and business expenses, and retains discretion over the manner and means of performing the services.
26. Assignment
Client may not assign or transfer this Agreement without CEO Haus's prior written consent. CEO Haus may assign this Agreement in connection with a sale, merger, or reorganization of its business.
27. Dispute Resolution & Governing Law
This Agreement is governed by the laws of the State of New Hampshire, without regard to conflict of law principles.
The parties will first attempt to resolve any dispute informally and in good faith for a period of thirty (30) days. If unresolved, the parties agree to participate in non-binding mediation in New Hampshire before initiating litigation, with mediation costs shared equally.
Any legal action arising under this Agreement shall be brought exclusively in the state or federal courts located in the State of New Hampshire, and the parties consent to personal jurisdiction therein.
28. Electronic Acceptance
Client acknowledges that purchasing, booking, clicking to accept these Terms, or submitting payment electronically constitutes legally binding acceptance of this Agreement under applicable law, including the New Hampshire Uniform Electronic Transactions Act (RSA 294-E). No physical signature is required.
29. Entire Agreement, Amendment & Severability
This Agreement, together with the applicable Schedule, constitutes the entire agreement between the parties and supersedes all prior discussions, proposals, and representations, whether oral or written.
Amendments must be in writing and agreed by both parties. CEO Haus may update these Common Terms for future engagements; the version in effect at the time of purchase governs that engagement.
If any provision is found unenforceable, the remainder continues in full force, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.
30. Survival
Sections 8, 9, 10, 13, 19, 20, 21, 22, 23, 27, and 29 survive termination or completion of this Agreement.